Returns & Refunds

We want you to be happy with your purchase. If you purchase from us online, you have a legal right to cancel your order within 14 days of receiving your goods. If you wish to cancel your order under this right, please contact us within 14 days of receiving your goods. You will then have a further 14 days to return the goods to us.

Returned goods should be in their original condition, although you may handle them as reasonably necessary to assess their nature, characteristics and functioning, in the same way you would be able to in a shop. If goods have been handled beyond what is reasonably necessary, we may be entitled to make a deduction from the refund to reflect any resulting loss in value of the product.

Change of mind

Unless the goods are faulty, damaged or otherwise not in conformity with your statutory rights, you are responsible for the cost of returning goods following a change-of-mind cancellation. Where you cancel an order in accordance with your statutory cancellation rights, we will refund the cost of the product minus the standard delivery charge paid for the original order. If you selected a more expensive delivery option, we will refund only the cost of the least expensive standard delivery option available.

Refunds will be made using the original payment method.

Faulty, Damaged or Incorrect Goods

If your item arrives damaged, is faulty, defective, not as described, or does not meet the requirements of satisfactory quality or fitness for purpose, please contact us as soon as reasonably possible and provide your order number and, where appropriate, clear photographs of the issue.

Depending on the circumstances and your statutory rights, we may provide a refund, repair, replacement or other appropriate remedy.

Where a return is required because goods are faulty, damaged or otherwise do not conform to your statutory rights, we will cover reasonable return postage costs.

How to Report an Issue

Please contact us via our website contact form and provide:

1. Your order number
2. A description of the issue
3. Clear photographs, where appropriate

Please do not return an item unless we have asked you to do so or provided return instructions, except where you are exercising a statutory right that allows you to return the goods without prior approval. Where we ask you to return an item, we will provide the relevant return instructions.

Return Shipping

For change-of-mind returns, the customer is responsible for return postage.

For faulty, damaged or otherwise non-conforming goods, we will cover reasonable return postage costs.

We may recommend using a tracked delivery service for returns. Please retain proof of postage until your return has been received and processed.

Shipping Policy

All orders are handmade and carefully prepared before dispatch.

Orders are usually dispatched within 3–5 working days of purchase. During particularly busy periods, dispatch may take longer. If we expect a significant or unexpected delay, we will contact you where appropriate.

Once your order has been dispatched, we will provide shipping confirmation and tracking information where available.

Delivery times depend on the delivery service and destination. Delivery times provided by the carrier are estimates unless a specific delivery date or period has been agreed with you.

Please ensure that your delivery address is correct when placing your order. If an incorrect or incomplete address is provided at checkout, this may affect delivery and may result in additional delivery costs. However, this does not affect any statutory rights you may have where the issue is our responsibility.

Nothing in this shipping policy limits or excludes your statutory rights under UK consumer law.